An effective manager must develop communication skills, create a motivating workplace, deal with conflict and with difficult people, and handle employee discipline. This HR training kit was designed for food service managers.
This kit includes 7 lessons, masters for participant handouts, transparencies, a video, and an instructor's manual. Published 2001. ET27-01.
Communication Skills for ManagersCreating an open communication climate utilizing effective speaking and listening skills. 2001. ET27-01
View or DownloadCommunication Skills for Managers presentationView or DownloadCommunications Skills for Managers online courseView or DownloadCreating a Motivating WorkplaceCreating a workplace that motivates. 2001. ET27-01
View or DownloadCreating a Motivating Workplace presentationView or DownloadCreating a Motivating Workplace online course View or DownloadDealing with Conflict in the WorkplaceStrategies for managers to deal with demands and anger, and to understand how they respond to conflict. 2001. ET27-01
View or DownloadDealing with Conflict in the Workplace presentationView or DownloadVideo: Dealing with Conflict in the Workplace. Dealing with Conflict in the Workplace video "Field Trip". 2001. ET27-01
View or DownloadDealing with Conflict in the Workplace online course View or DownloadDealing with Difficult People and SituationsThis module presents information on three aspects of dealing with difficult people or situations: the
manager’s attitude, the manager’s purpose and goals, and non-productive behaviors. 2001. ET27-01
View or DownloadDealing with Difficult People and Situations presentationView or DownloadDealing with Difficult People and Situations videoDealing with Difficult People and Situations video "Football Banquet".
View or DownloadDealing with Difficult People and Situations online course View or DownloadDelegating and EmpoweringElements of an empowering work climate, steps for successful delegation, and manager characteristics that increase the success of delegation. 2001. ET27-01
View or DownloadDelegating and Empowering presentationView or DownloadDelegating and Empowering online course View or DownloadEmployee DisciplineA guideline overview of employee discipline based on following the human resource procedures and appropriate written disciplinary policies and procedures provided by the organization. 2001. ET27-01
View or DownloadEmployee Discipline presentationView or DownloadEmployee Discipline online course View or DownloadPerformance Standards and ExpectationsEstablishing standards of performance by which the responsibilities and duties of a job can be measured. 2001. ET27-01
View or DownloadPerformance Standards and Expectations presentationView or Download